Responsible Service

Responsible Service

The Ballarat Leagues Club is committed to providing the highest standards of customer care and management of responsible gambling. We have a Responsible Gambling Code of Conduct that documents how we as a whole club meet our standards and resposibilities.

Responsible gambling in a regulated environment is when consumers have informed choices and can exercise a rational and sensible choice based on their circumstances. It means a shared responsibility with collective action by the gambling industry, government, individuals and communities.

Whilst an individual's decision to partake in gaming is a personal choice, it is our responsibility to inform our customers about our gaming facilities and promote the services and support available to them should they seek help for problems associated with gambling.

Gambling may be a problem if you are:

  • Spending more money and time on gambling than intended
  • Hiding your gambling from other people
  • Borrowing money to pay for living expenses e.g. phone bill, groceries, petrol
  • Losing interest in other activities
  • Finding work or your role as a parent is affected
  • Lying about your gambling
  • Not going to work or home as often

Responsible Gambling Code of Conduct

Download the Responsible Gambling Code of Conduct

Other Languages

Self Exclusion Program

The Self Exclusion Program places emphasis on self empowerment.  The individual commits to obstaining from entering a gaming room.  However, venue staff provide assistance to self excluded individuals to maintain their adherence to the progam.

Contact the AHA via 03 9654 3491 or

AHA Victoria Self Exclusion Program

Other Useful Links

Gamblers Help Western Victoria
Gambler's Help West Vic is committed to promoting responsible gambling, and reducing gambling related harm, by helping individuals, families and communities deal with the impact and harm caused by problem gambling

*Content courtesy of 

Gamblers and their families or friends can find gambling support services and self-exclusion programs and the State Government's problem gambling support website

For further information regarding responsible gambling and other initiatives, gamblers and their families or friends can access the Commonwealth Government's website ' Money Smart'

For immediate help 24 hours a day, 7 days a week contact Gambler's Help on 1800 858 858

Visit for live counselling, online support and self-help tools.

Love the Game, not the Odds


Your Play LogoCall the YourPlay Help Desk
1300 838 031, 10am–6pm (AEST) every day, including public holidays.

"YourPlay gives you the power to track how much money and time you are spending as you play. You can also use YourPlay to set limits on the money and time you spend on gaming machines and to see your playing history online at any time.

YourPlay can be added to your loyalty membership card and used on any gaming machine in Victoria. You can register for YourPlay at or ask a staff member for assistance in venue.”


Our venue is committed to the responsible serving of alcohol because we:

  • Aim to provide a safe and friendly environment for our guests and staff
  • Want to abide by our legal obligations under the Liquor Control Reform Act 1998.

All our staff are trained in the Responsible Serving of Alcohol (RSA). We seek the co-operation of patrons to assist us in achieving our aim to provide the best possible experience for you and your guests. Our RSA Policy is continually reviewed to ensure that it adheres to VCGLR guidelines.

If you would like to view our RSA policy click below:

Ballarat Leagues Club RSA Policy